The Quality Assurance Support Volunteer will assist in organizing, maintaining, and auditing client case files across multiple programs, including Reception and Placement (R&P), Matching Grant (MG), Preferred Communities (PC) and Social Integration Microenterprises (SIMED). The volunteer will be responsible for ensuring that all documentation is up-to-date, secure, and easily accessible, while also providing language interpretation when needed, supporting data entry, reporting, and system development for efficient file management.
This role involves collaboration with various program teams to ensure adherence to grant requirements, particularly regarding file management and security. The volunteer will also participate in team meetings to contribute to progress reports and help develop strategies for improving quality assurance.
This role offers valuable experience in refugee resettlement, program administration, and compliance management. The volunteer will gain hands-on experience in case management, employment counseling, and the operational side of federally funded refugee programs.
Program Support and Compliance
• File Management: Organize and maintain both physical and electronic client case files. Ensure that documentation for all programs (R&P, MG, PC, etc.) is up to date, easily accessible, and secure.
• Data Entry & Reporting: Perform accurate data entry for case documentation, service provision, and client outcomes when needed. Utilize SharePoint and Refugee Management System to manage data files, generate reports, and track program progress.
• Document Management System Development: Assist in creating and implementing systems to streamline document storage and retrieval processes. Conduct regular audits to ensure compliance with organizational standards.
• Clerical Support: Provide additional support by preparing reports, memos, and other correspondence. Collaborate with team members to gather necessary data for document audits and other administrative tasks.
Cross-Program Collaboration
• Collaboration with Other Programs: Work with other teams, such as the Reception and Placement (R&P) Matching Grant (MG), Preferred Communities (PC) and Social Integration (SI) to ensure that programs are following grant requirements with respect to file management and security.
• Departmental Meetings: Participate in team meetings to discuss findings, progress reports, and strategies for improving quality assurance.
Key Qualities and Skills:
• Bilingual: Fluency in a second language (e.g. Arabic, Swahili, Spanish, Farsi, etc.) is highly preferred to effectively communicate with the diverse refugee population.
• Organizational Skills: Strong attention to detail and organizational skills, with the ability to manage extensive documentation and comply with federal program requirements.
• Cultural Sensitivity: A deep understanding of, or willingness to learn about, the unique challenges faced by refugees and how to provide compassionate, culturally responsive support.
• Team-oriented: A collaborative team player who can work effectively with employment counselors, case managers, and other staff members to support program goals.
• Proactive and Reliable: A motivated and reliable individual who can take initiative and manage multiple tasks efficiently.
• Interest in Workforce Development: A passion for helping vulnerable populations achieve economic self-sufficiency through employment.
• Flexibility: Willingness to support various tasks, including administrative duties, with a proactive and positive attitude.
