The Employment Follow-Up Volunteer serves as a key support to the Employment Services Program by conducting telephone follow-up calls to clients of the program. Through follow-up phone calls MAM seeks to determine each client’s employment status, the effectiveness of our program and/or to offer additional support and guidance to those who remain unemployed or those in new jobs who need additional support. Three-hour shifts are available five days a week. Calls are made on company telephones in a climate-controlled office environment. Volunteers will not meet with clients in person.
Skills/Abilities:
- Clear, pleasant voice to be easily understood
- Speak loudly enough to be easily heard
- Effective listening skills
- Legible handwriting
- Attention to detail / recordkeeping
- Patience to deal with clients in challenging/distressing situations
- Availability to consistently work the assigned schedule
- Reliable transportation
Commitment to helping people in challenging situations
