Purpose: Recovery Team Members provide Follow up and Recovery Planning Services, including referrals, for individuals and households following regional events - primarily home fires.
Key Responsibilities:
- Conduct follow-up for clients within 72 hours of case being opened by Disaster Action Team or Caseworker.
- May also conduct Intake and provide Financial Assistance to qualified clients if case was not opened by DAT
- Conduct Follow-up and Recovery Planning Services
- Provide Internal Referrals and External Referrals.
- Assist with problem-solving and advocacy upon request
- Use RC Care to document services according to the Client Care Program Standards and Procedures and RC Care Job Tools.
- Services may be provided in person or virtually.
- Work with community recovery partners to plan for community recovery needs and long-term recovery activities.
Preferred Qualifications:
- Able to treat clients with care, comfort and concern.
- Demonstrated commitment to the mission of the American Red Cross.
- Demonstrated ability to work well in stressful situations and in a team-oriented setting.
- Demonstrated interest in learning about community resource organizations.
- Treats people equitably and works effectively with diverse populations
- Comfortable with technology
