Volunteers needed at our new McNair Hospital Campus
Located at the corner of Old Spanish Trail and Cambridge.
Position Description
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Department: |
Baylor St. Luke’s Medical Center Volunteer Services |
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Department Function |
Coordinate volunteer services and activities throughout the hospital. |
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Volunteer Position |
McNair Campus 4th Floor Waiting Area |
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Position Summary |
Serve as a liaison between 4th Floor Waiting Area, admitting, recovery and the patients, family members and guest in the Waiting Area |
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Hours Of Operation |
Monday through Friday, 7:30am - 3:30pm |
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Worker characteristics |
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Physical demands: |
None |
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Safety practices |
Knowledge of the institution's fire plan, emergency preparedness plan and infection control policy |
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Supervisor |
Waiting Area Coordinator and/or Director of Volunteer Services |
Work Performed
- Communicates with families, physicians, nursing staff, and ancillary departments to provide accurate patient and family information. Incorporate AIDET principles during interactions with patients, family members and visitors.
- Sees to the general comfort of all guests.
- Complies with and is knowledgeable of appropriate departmental policies, procedures and standards.
- Greets guests warmly, using eye contact and a smile.
- Welcomes guests if they have checked in at the reception desk.
- Answers phones promptly (no more than (3) rings).
- Retrieves messages from phone answering machine. Takes messages for visitors, nursing staff and physicians.
- Maintains cleanliness of waiting areas, and coffee bars. Checks restrooms frequently, and calls environmental services as required for cleaning.
- Makes coffee as needed.
- Uses the hospital information systems, Epic and Agile Trak proficiently to obtain patient information. Obtains and relays patient and family information when appropriate.
- Informs families of visiting hours and coordinates visiting time with each unit.
- Escorts patients and/or families to the 4th floor Surgery unit, pre-op and post-op.
- Maintains a helpful, courteous and kind demeanor.
- Maintains a current list of families in the Waiting Area.
- Obtains family location and phone numbers, when applicable.
- Observes special needs of families, and calls for assistance from Pastoral Care, Social Services, International Patient Services, Patient Services, or Security.
