THIS VOLUNTEER OPPORTUNITY CAN BE VIRTUAL. FLEXIBLE SHIFTS AVAILABLE
Support and assist with the full range of client services to military members, veterans and their families, to include: emergency communications; information and referral; access to financial assistance; and family follow-up services.
Key Responsibilities:
- Support the Red Cross mission
- Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
- Support and follow Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services
- Interview callers; coordinate requests for service to include recording all client info into the SAF Case Management System; perform outbound activities including: obtaining verifications; delivering messages; coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed to complete and timely client service; understand and apply Red Cross and SAF policies consistently and correctly
- Determine eligibility for Red Cross services by assessing client needs and providing appropriate service to clients including referrals to other agencies
- Make follow-up calls to military members and/or families to determine additional needs; log case notes
- Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
- Maintain professionalism and conduct as stated in Red Cross policy
Qualifications:
- Complete required national training and locally developed orientation
- Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
- Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
- Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
- Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
- Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity - must feel comfortable leaving messages and talking on the phone
- Ability to work with or without supervision
- Effective verbal and written communication skills
- Good customer service skills; Ability to work well with others
- Willingness to gain knowledge of community resources
- Able to work with culturally diverse populations
If are interested and want to start right away start your application at: https://rdcrss.org/3HEh8El
