SCHEDULE
This position is for Fall 2021, requiring a total of 200 hours with no more than 20 hours per week. The position will be on location and the specific schedule will be based on student’s availability and agency needs. The internship hours will need to be completed by December 7, 2021. Scheduling accommodations may be made for the right candidate.
INTERNSHIP PURPOSE
The Family Activities Intern provides administrative support to the Family Activities Manager. Responsibilities include scheduling family activities, coordinating with volunteer groups, correspondence, and general clerical support. The Family Activities Coordinator supports the core values, goals, and objectives and the mission of Ronald McDonald House Houston as set forth by the Board of Directors.
DUTIES AND RESPONSIBILITIES
• Report hours to supervisor each week, for approval and collaboration purposes.
• Uphold the policies of Ronald McDonald House Houston
• Provide warm, friendly and timely communication with RMH Houston staff, volunteers, donors and families utilizing services
• Schedule and coordinate family activities for RMHH Holcombe House location, work with Family Activities Manager to arrange hybrid programming to hospitals as required.
• Work closely with all RMH Programs to coordinate and schedule activities
• Update and maintain Outlook calendar for programming
• Assist staff in orientating group volunteers to policies and procedures and ensures compliance of the same Assist staff in ensuring that groups’ needs are addressed prior to arrival, materials are organized and easily accessible
• Assist staff in preparing, maintaining, and storing supplies and collateral, as needed
• Participate with Family Activities Manager in community outreach and identify potential community partners to serve patients and families
QUALIFICATIONS
• Ability to communicate compassionately with patients/families on a one-on-one basis
• Ability to interact comfortably with patients who may be very ill
• Ability to interact gracefully with donors, staff, volunteers, and the public
• Ability to relate to families and children of various ages and cultural backgrounds
• Ability to comply with RMH Houston policies
• Someone with a pleasant personality and an empathetic and caring nature who is genuinely interested in making a family’s stay more comfortable and easier
• Someone who is outgoing, a good communicator, listener, and detail oriented. The position requires a person who demonstrates good judgment, flexibility and dependability
• Excellent interpersonal skills, professional in manner and demonstrates supportive and cheerful behavior
• Excellent customer service skills inclusive of external and internal customers
• Excellent organizational skills, attention to details, and verbal and written communication skills (able to multi-task) • Proficient knowledge of Microsoft Office products
• Demonstrates excellent verbal phone skills with a cheerful and pleasant voice
REQUIREMENTS
• Agree to follow COVID-19 safety precautions
• Must be fully vaccinated and able to provide proof of vaccination
• Successful completion of background check
APPLICATION SUBMISSION
• Go to https://rmhhouston.volunteerhub.com
• Click Create New Account to submit application.
• When prompted on the next screen, enter Join Code RMHHINTERN to open the internship application.
• Upload résumé as part of application
